bd experience cancun airport transfer

We found our way to the BD Experience section and checked in. We have used BD the last 3 years. Av. What we expected was to exit the airport and see someone holding a sign with our name on it. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Worst excursion company ever, DONT USE!!! 45-90 minutes. You should contact your travel agent for pickup time. Spectacular spas. That is in stormy, windy, cold weather. We sent them an email and still have not gotten a response. You should contact your travel agent for pickup time. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. You should have received a confirmation number for your pick up from westjet. Adventures 0. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Compare Products ; English en. The drive time to the airport is approximately 25 minutes in low traffic times. A safe and affordable way to reach your destination. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Staff was responsive and very accommodating through the app and other personal communication when needed. Jet Blue vacation package partnership with BD Experience. Best Day Travel Customer Service Department I said know weve been waiting since 10:20 for our 10:30 pick up. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Tripadvisor performs checks on reviews. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Menu</b> options in all restaurants for . I do not recommend this Tulum Xel ha package. We rappelled into one cenote and then walked/swam through three others. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Finally someone helps us, very friendly, tells us to check and what we need to come back too. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We have an extensive fleet of vehicles, so you can choose the best for you. No reaction of BD. Dear Guest: very nice right. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Private Transfers 0. Transfer from the airport to the hotel. My husbands like I should tip him. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Dear guest, Sincerely, We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. Cancun, Quintana Roo, Mexico. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I want to confirm a transfer booked through American Airlines. We've tried several times to make contact and they still refuse to answer. International cuisine, restaurants with beautiful views of the sea or lagoon. I have emailed customer service with no response. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Shame on you Bd, what a bad organisation !!!! Total scamArrived late at the Cancun Airport. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. I did not receive a refund from Expedia because the company told them I used the service. Well he walked away and said the car would be there shortly. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. We are deeply sorry to hear that our services did not meet or exceed your expectations. Lote 7 SM. Lote 7 SM. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Dear Mr. Williford We remain at your service. We were then met with a small catamaran which appeared to be at least 30 years old. We booked our trip through Costco. 15 tht of july , of course no reaction of this corrupt organisation ! Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Shame on you Bd, what a bad organisation !!!! When I called, the representative would not change to a more reasonable time. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. The city of Cancun is young, as are most of its permanent and temporary inhabitants. It will be our pleasure to serve you. What time will pick up be. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Not sure? We got there, and no one was there to retrieve us. Av. Nobody mentioned to bring driver license or extra money for the rental. Giving us an email to confirm this change. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Please do not use them, they will ruin your trip!! 15 tht of july , of course no reaction of this corrupt organisation ! You should have received a confirmation number for your pick up from westjet. Hotel Riu Palace Kukulkan 1.5. Ver en el mapa. . , , My husbands like I should tip him. Over 1,000,000 pictures I booked a private transfer through Costco Travel. 15 tht of july , of course no reaction of this corrupt organisation ! Very disappointed and terrible experience with this company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Bonampak Mza 2. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. We have a fleet of modern vehicles for passenger transfers. Starting From $30.00 USD Then headed to Tulum. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Do you have an email to contact BD Experience Cancun? The company accommodated and told us our new pick up time. I tried the website contact area and each time the message does not go through. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. They treat you like you are nobody. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We have a fleet of modern vehicles for passenger transfers. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. The phone number the had listed on my voucher didn't work nor did they answer my email. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Certificate of Excellence Awarded by TripAdvisor in 2019. It will be our pleasure to serve you. Zero customer service. No reaction of BD. This is the hardest company to contact. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! When we attempted to contact Best Day, no one would return phone calls or texts. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. A group of 9 family and friends went Barcelo Maya Palace this August. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. It will be our pleasure to serve you. The place was creepy. Cancun. Flight changed to 6:50 on Thursday Jan 5. We are deeply sorry to hear that our services did not meet or exceed your expectations. We had been sitting outside since 4:20!!! Great, fast service every time I have used them. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We were verbally told to be at the lobby for a 4:30 pickup. I was like wait he hasnt gotten us our ride, then well tip him. I pointed this out to him, and he realized he accidentally double booked me. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. 26 2018 90- - -v: . Snorkeling, kite surfing and other aquatic activities. What time will pick up be. 9 Pax. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Certificate of Excellence Awarded by TripAdvisor in 2019. Our last 2 experiences were not good. Yes Best Day Tours was the same as BD. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Private Transfers 0. Nor Gonzalez has been of no help either! Total should have been $192. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Respectfully: how to we confirm our pickup. 39. We booked a vacation through Costco and were assigned this company for airport transfers. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Almost making fun of me. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Yes Best Day Tours was the same as BD. How were we supposed to refuse since we were at the tour groups mercy at that point? Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. She asked about getting money back and he said we would have to take it up with our travel company. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Ver en el mapa. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 I just want my refund for what I was overcharged. Cancun, Quintana Roo, Mexico. Thanks for all your help Omar! While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Hilde Bec. I have emailed customer service with no response. 40 min late for the scheduled pickup and we are not happy to say the least. . Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. The concierge directed me to his desk. Not sure? Hilde Bec. How long typically is the wait for a private van at the Cancun Airport? Wasn't expecting such an outstanding service. He convinced me to give them another try. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Main attractions are paid extra: swimming with dolphins another US$100. Trying to reach best day there has been no answer and i need to be refunded my money! Be warned, dont use this company!!!! Well he walked away and said the car would be there shortly. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Once again, we want to apologize for this situation. A private guide/tour of Tulum from Blue Diamond Resort. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We havent heard another word from him, nor do I want to. The store will not work correctly in the case when cookies are disabled. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. 102. I tried to submit a comment online, but it would not go through. Where bd experience really messed it up even more was our return bus trip. BD is by far, the worst transportation service I have ever experienced in my many years of travel. It is always a pleasure to assist you and we remain at your disposal. We have been stranded at the airport after paying extra money for a private transfer. What time will pick up be. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Please don't buy from him. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You can cancel this reservation up to 24 hours in advance for a full refund. We confirmed the time with them several days before. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. This is the hardest company to contact. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. Then we took a jeep rental. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve They were prompt, courteous, and efficient. Omar Malpica with BD Experience is AWESOME! We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Customer Service Department, Dear Guest: Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Keep in mind we did go down about 10 min early to ensure wed be on time. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Yes Best Day Tours was the same as BD. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Av. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Immediately, I went back to his office, but he was gone. It will be our pleasure to serve you. By BD Experience. They're very helpful. 39. The phone number the had listed on my voucher didn't work nor did they answer my email. Enjoy the benefits of the app. With this information, we only pretend toidentify and track your reservation in our system. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Versace Yellow Diamond 50ml in Cancun duty free shops. Of course, nothing was as he promised. We booked our trip through Costco. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident.