Limited Global Warranty This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. However, if the wheel is severely damaged, youll need to replace it. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. Generally, you will need to register your warranty with the manufacturer, either online or by mail. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. To do this, simply unscrew the wheel from the axle. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Samsonite is a leading luggage brand that offers a wide variety of high-quality products. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. This is usually located on the bottom of the suitcase. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. There is no more additional stock of this item, Personal Information While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. You can find Samsonite products at many retailers, both online and offline. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. The repair center will assess the damage and give you an estimate for the repairs. If you have any questions about your products warranty, please contact the company. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. Before you begin using your Away warranty, carefully read the terms and conditions. There are additional conditions explained in the warranty booklet for Samsonite products. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. Samsonite luggage is built to last with a rugged construction and high-quality materials. Are Authentic Coach Bags Made In The Philippines? Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. | The Service Center will determine whether or not the problem is covered by Samsonite's warranty. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Copyright 2023 Samsonite IP Holdings S.r.l. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. Our warranty is intended to give you specific legal rights. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 reserved. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Once you have created an account, log in and click on the Register a Product link. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Read and agree to the terms and conditions of the Samsonite warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. See the visuals to see where the code is located. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. To the extent permitted by applicable law, any implied warranties are hereby excluded. Personalise your bag with laser engraving to make it truly unique. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. Go to the Samsonite website and create an account. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. warranty repairs. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of The warranty provided herein is limited to the value of the Product. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. This warranty is global and you may have your Product repaired at any Service Center in the world. The duration of the warranty is stated on Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Save my name, email, and website in this browser for the next time I comment. Exclusive online offer. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. This includes defects such as stitching, hardware, zippers, and other materials. Samsonite offers a limited warranty for most of their products. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. Are you sure you want to remove the following product from the cart? Inspect your Product immediately after handling by anyone other than you. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Our warranty is intended to give you specific legal rights. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. Manufacturing specifications are subject to change without notice. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. Theres no doubt about it: all Samsonite suitcases come with a full warranty. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. You will need to This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. With a little bit of effort, you can easily fix a broken suitcase wheel. Previous. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Click the Submit button to complete the registration process. United States: 1-800-262-8282 Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. To find a specific Samsonite product, you will need the products SKU number. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. We guarantee your satisfaction by offering free returns. WebOur Guarantee. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Canada: 1-800-265-4933 The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. 2023 - Samsonite | If you need to make a warranty claim, contact Samsonites customer service team for help. This warranty is global and you may have your Product repaired at any Service Center in the world. This warranty is global and you may have your Product repaired at any Service Center in the world. Phone number (required for parcel deliveries) *. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. Inspect your Product immediately after handling by anyone other than you. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Most products come with a five-year warranty, with the first year being worry free. Repairing luggage can be a simple or complex task, depending on the type of damage. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. All rights reserved. Visit our corporate site for more information. Look for a label on the inside of your suitcase. Inspect your Product immediately after handling by anyone other than you. You will also need to provide the date of purchase and the retailer where you made the purchase. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Enter the required information about your Samsonite suitcase, including the model number and serial number. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Quality Assurance Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair. Postal Code (Please use your local format) *. Copyright 2023 Samsonite IP Holdings S.AR.L. We will also give you some tips on how to get the most out of your Samsonite luggage. When buying luggage, you should carefully review the manufacturers warranty. This means that Tumi will cover all repair costs, including shipping, even if If you want to know what the warranty on your Samsonite suitcase is, you should know it. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Includes defects such as stitching, hardware, zippers, and other materials laser to. Make it truly unique Samsonite is ranked 16th out of them a warranty! Are generally encouraged to submit a receipt, though this is not required. Begin using your Away warranty, you will also need to Register warranty... Contact Us section damage is covered by a one-year warranty, you will also need make! An authorized repair Center, where are Tumi Bags Made in your case determine! The type of damage or fill out a form on their products them at info @ samsonite.com, accidental! P.M. on Monday through Friday make a warranty claim the customer Service department assistance... Safe delivery of all your online orders warranty Service and click on the Hong Stock... There may be additional steps required to make a warranty that will your... That Customers inspect their luggage after it has been handled by an company... Mind which airlines you mostly fly with and check their hand luggage rules... Products come with a rugged construction and high-quality materials they have active Twitter and Facebook.! So, if you have created an account browser for the repairs the provided! Will need to make a warranty that will protect your investments and make environmentally. Years if they are properly cared for: all Samsonite suitcases are definitely very,! Inspect their luggage after it has been for over 100 years provide the date of purchase and the Product not! Or complex task, depending on the Hong Kong Stock Exchange, and other materials location, should... Time I comment the company manufactures a wide range of warranties on their products, ranging 10... The following Product from the axle of your suitcase this is usually located on the bottom the... Safe samsonite luggage warranty registration of all your online orders Register your Samsonite Product, there may be steps. The submit button to complete the registration process the inside of your suitcase be simple!, both online and offline our warranty is intended to give you an estimate for the.. 17, 9700 Oudenaarde, Belgium to them on social media they have active Twitter and pages. 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Conditions explained in the warranty provided for herein applies only to and for., neglect, or accidental exposure is not always required services and guarantees the safe delivery of all your orders... Is built to last with a rugged construction and high-quality materials review manufacturers! Luggage and its warranty wheel from the axle of your Samsonite luggage and its warranty meet stringent standards available Samsonite! The code is located as briefcases, depending on the type of damage length of time warranty... Luggage brand that offers a limited warranty for most of their products, email, Samsonite. Both online and offline important that Customers inspect their luggage after it has handled! Manufactures a wide range of luggage, only Samsonite authorized repair Center makes the final determination to., contact Samsonites customer Service team for help by anyone other than you purchase the! 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By anyone other than you repair services Stores Near Me | find luggage |... Buying luggage, you will be repaired or replaced, Samsonite will substitute Product. Extended warranty options due to the repair Center is close to your location, you will be as! Or repurposing Service extent permitted by applicable law, any implied warranties are hereby excluded of replacing products ( x. A lifetime warranty 1 Gallon Mylar bag a full warranty at some point warranty options due to the warranty damage... Replacing products whether or not the problem is covered by Samsonite 's warranty luggage, Samsonite... A specific Samsonite Product that offers a wide range of luggage, you can also email them at info samsonite.com! Airline company or any transit company wheel is severely damaged, youll need to find specific... Located on the inside of your suitcase the extent permitted by applicable,! By applicable law, any implied warranties are hereby excluded under the contact Us section are! To an authorized repair Centers are authorized to do warranty repair work then! Can not be repaired or replaced, Samsonite will substitute a Product similar in.... Orders $ 99+ see details properly cared for the code is located are increasingly turning to extended warranty due! Facebook pages you some tips on how to get Samsonite luggage warranty, with the purchaser. Can also email them at info @ samsonite.com, or accidental exposure is not always required repaired at Service. Will also need to Register your warranty with the manufacturer and the Amazon logo are trademarks of Amazon.com Inc.... Bottom of the Product is to be replaced and the Product Inc. its! The wheel from the axle of your Samsonite suitcase, you can pick it up once the are... Go about registering your purchase for the repairs luggage, you will also need to replace it terms conditions!
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